If you lose the access code, you will not be able to keep track of communication, that does not mean that the communication does not follow its course, you simply will not be able to see how it is progressing.

In accordance with the provisions of the current privacy policy , ABASTECEDORA Y COMERCIALIZADORA SUR SPA is responsible for the treatment, management and storage of personal data of all people involved in consultations and complaints, complying with the measures technical and organizational measures necessary to guarantee the security of the data and avoid its alteration, loss and treatment or access unauthorized.

In the accusation process you can decide whether to report your data personal or not (required only for accusations regarding the Karin law). If you choose not to do this, you will need to establish your own tracking using the complaints channel to see the progress and resolution. The channel will offer you a password to access the progress of the accusation.

Integrity, responsibility and transparency are values fundamental to ABASTECEDORA Y COMERCIALIZADORA SUR SPA. We have the obligation to know and understand our Code of Ethics. Likewise, we have the responsibility to report any possible breach of our Code.

The Channel is managed by Regulatory Compliance specialists of ABASTECEDORA Y COMERCIALIZADORA SUR SPA with access to the Channel, with the collaboration, if necessary, of external experts.

The Accusation Officer. If it is considered necessary, it is outsourced the investigation. The people involved in the investigation They are also subject to the duty of confidentiality and the privacy policy.

It is a means of communication that ABASTECEDORA Y COMERCIALIZADORA SUR SPA puts available to all those defined groups with access to this Channel. Communications can be sent through this medium referring to the areas of application of the Code of Ethics or any other applicable internal policies and regulations of the company.

The important thing is to act in good faith and that there are reasons to believe that the reported facts are true. ABASTECEDORA Y COMERCIALIZADORA SUR SPA does not expect the complainant to investigate the facts. The Committee of Ethics is who must assume this function. If the investigation conclude that no violation has occurred, and conclude that the complainant has acted in good faith, He should not fear any type of retaliation.

Those criminal offenses established in the Chilean Penal Code as in regulations of other legal bodies, which are carried out by a legal representative or employee or third parties who manage matters for part of the company.

No, this channel is not designed to manage emergencies or emergencies. Contact the authorities or emergency services in this case.