Frequently Asked Questions

If you lose the access code, you will not be able to track the communication, but this does not mean that the communication does not continue its course. You simply will not be able to see how it is progressing.

According to what is established in the current privacy policy , ABASTECEDORA Y COMERCIALIZADORA SUR SPA is responsible for the processing, management and storage of personal data of all persons involved in queries and accusations, complying with the technical and organizational measures necessary to guarantee the security of the data and prevent its alteration, loss and unauthorized processing or access.

In the accusation process you can decide whether to report your personal data or not (required only for accusations related to Karin Law). If you choose not to do so, you will need to establish your own tracking using the accusation channel to see the progress and resolution. The channel will offer you a password to access the progress of the accusation.

Integrity, responsibility and transparency are fundamental values for ABASTECEDORA Y COMERCIALIZADORA SUR SPA. We have the obligation to know and understand our Code of Ethics. Likewise, we have the responsibility to report any possible non-compliance with our Code.

The Channel is managed by Regulatory Compliance specialists from ABASTECEDORA Y COMERCIALIZADORA SUR SPA with access to the Channel, with the collaboration, if necessary, of external experts.

The Accusation Officer. If deemed necessary, the investigation is outsourced. Persons involved in the investigation are also subject to the duty of confidentiality and the privacy policy.

It is a communication medium that ABASTECEDORA Y COMERCIALIZADORA SUR SPA makes available to all groups defined with access to this Channel. Through this medium, communications can be sent related to the areas of application of the Code of Ethics or any other applicable internal policy and regulations of the company.

What is important is to act in good faith and that there are reasons to believe that the reported facts are true. ABASTECEDORA Y COMERCIALIZADORA SUR SPA does not expect the accuser to investigate the facts. The Ethics Committee is the one who must assume this function. If the investigation concludes that no violation has occurred, and concludes that the accuser has acted in good faith, they should not fear any type of retaliation.

Those crimes established in the Chilean Penal Code as well as in regulations of other legal bodies, that are committed by a legal representative or employee or third parties who manage matters on behalf of the company.

No, this channel is not designed to manage emergencies. In these cases, contact the authorities or emergency services.